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WHAT ARE THE DELIVERY OPTIONS?
Diamond head offers complimentary delivery for all orders between 2 to 5 working days. Kindly note that we only deliver in the United Arab Emirates.
For orders placed on Friday, your order will be out for delivery from the following Sunday. Please be advised that working days do not include Friday and National Holidays.
CAN I CANCEL OR CHANGE MY ORDER?
Unfortunately, it not possible to change or cancel your order nor change the delivery address. Any queries, you can send an email to our Customer Service.
HAS MY ORDER BEEN SENT?
If you placed your order via your account, log in to your account in the upper right corner of the homepage. You will then be able to consult the status of your order:
Pending: the payment for the order has not been finalized. A Customer Service Adviser will contact you as soon as possible to assist you with your order.
Unfulfilled: order has been validated and is being prepared.
Fulfilled: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order contacting one of our Customer Service Adviser.
Cancelled: the order has been cancelled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated.
If you placed your order as a guest, please contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.
HOW CAN I TRACK THE DELIVERY OF MY ORDER?
You will receive emails about the your order’s status; you will first receive a confirmation order email with your order reference then a shipping confirmation email also mentioning your order reference. At any time of the delivery process you can contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.
I PLACED AN ORDER BUT I HAVE NOT RECEIVED MY PACKAGE. WHAT CAN I DO?
If you do not receive your package within 6 working days, please contact our Customer Service.